Ok, we all get frustrated if a delivery fails or something arrives damaged.
We actually do care and will do everything we can to fix any problems that arise but be warned, if you come at us with abusive language or multiple messages across multiple platforms we're just not having it.
Seriously can you believe I have to point this out to adults?
99.9% of our customers are wonderful people and we cannot do enough for them....that remaining 0.1% make more work and more stress than the rest put together and for no reason.
Life is too short and there is no amount of money you could offer us to put up with the attitude on some people.
If your approach is inappropriate we will warn you to address it then simply cancel your order and block you from making any further purchases. We don't want your money and we don't want you to have our products if this is how you behave.
I have to put this in writing somewhere on the website so that its logged so here it is.
Each case should take between 2-4 hours.
It can be played over a number of sessions & you can take as long as you like!
Just click on whichever game you are playing and scroll down through the information until you find a folder entitled 'evidence'.
Its usually about half way down the page.
From there you should see a number of clickable links, each one will be a different video so just work your way through them.
Just in case something goes horribly wrong with this website (has never failed us yet) you can also go directly to you tube, search Cold Case Investigation Unit and you'll be able to find the clips there too.
Yes we do, we will ship absolutely anywhere around the world, but due to the high costs and the risk of parcels going missing when crossing continents we ask anyone out of the UK to purchase via our Etsy store.
Why I hear you cry? Well let me tell you.... Etsy have an amazing policy that if we send out an order on time with tracking info and that parcel goes missing they refund the customer and also reimburse us too.
We pay a little more in costs but it has saved our collective lives and mental health during the 2024 Canadian postal strike!
Heres the link to our Etsy store
https://www.etsy.com/uk/shop/ColdCaseInvestigates?ref=shop-header-name&listing_id=1167075047&from_page=listing
Yes and no!
I spent 13 years working as a police Detective mostly within the Domestic violence arena but also within core crime such as burglary, robbery and theft of vehicles.
Sadly I also had occasion to work on a handful of murder enquiries as well as numerous attempted murders and countless GBH offences.
I bring all of this experience to the games both in how people react as suspects, the kind of things people say as witnesses & just people being people!!
In addition the evidential materials are based upon/ direct copies of forms I used while in the police. We even use a police bodycam to film the scene of Game 3. There is no more realistic a game out there!
My games are story led so the aim is to work out motives as much as it is to simply work out who did it!
Most importantly the games are intended to be fun - there is nothing more hilarious than people and I hope I can portray them as wonderfully ridiculous as they are!
Absolutely
There is nothing gory or offensive contained within the games at all so perfectly child friendly in that regard.
We do stipulate that the games are for adults mainly due to the attention to detail required to crack the case but if you think they can handle the idea of murder then you're good to go at any age!
We ship all orders by the following day (except Saturday and Sundays).
We are back to using Royal Mail 48 but be aware that this NEVER arrives within 48 hours so allow plenty of time.
This is not something we have arranged to irritate you personally and is quite literally out of our hands. If you could remember this if making any enquiries, we'll do everything we can to assist and send will out replacements if parcels get lost, so there is no need for you to be abusive.
During busy times of the year we may slow down to dispatching in 2 working days. If we move any slower than this then we will always place a banner on our checkout page to keep you informed.
Yes, there are more games available on our website. We've curated a diverse collection of interactive experiences that you can explore and enjoy. From mystery and adventure to strategy and puzzles, there's something for every type of player. Simply navigate to the games section on our site, where you can browse our full library. Each game comes with a detailed description and instructions, ensuring you have everything you need to start playing straight away.
Absolutely, this game is designed to be enjoyed right from the comfort of your own home. You'll need no special equipment—just a keen eye, a sharp mind, and perhaps a notepad to jot down your clues and theories. Whether you're playing solo or with family and friends, this game promises to deliver an engaging experience that brings the thrill of investigation to your living room. So gather your team, get comfortable, and prepare to dive into a world of mystery and deduction! As soon as you make your order we'll make sure it gets sent out to you within 24 hours for you to enjoy asap
